Hard Rock Bet Mistakenly Pays Out $1.76m to Trivia Game Players

The post Hard Rock Bet Mistakenly Pays Out $1.76m to Trivia Game Players appeared first on Vegas Slots Online News.

Major error

Hard Rock Bet has confirmed that players who erroneously received a $5,000 payout after playing a popular trivia game will be allowed to keep their money.

paid out $5,000 to 353 customers, totaling $1,765,000

Instead of paying out each qualifying player who correctly answered seven questions a share of the $5,000 prize pool, Hard Rock paid out $5,000 to 353 customers, totaling $1,765,000 in rewards.

Instead of trying to reclaim the money, however, the players will be allowed to keep their unexpected windfall.

Quiz show windfall

The incident occurred on Hard Rock Bet platform, which currently only operates in New Jersey, on the Live Trivia game. Live Trivia is a game show launched in partnership with Playtech, with a live host, where participants must correctly answer at least seven of ten timed questions to win a share of the prize pool.

Questions range from pop culture to themed quizzes about historical events. On the night in question, Live Trivia players had been answering questions on the Hard Rock Hotel & Casino Atlantic City‘s seventh anniversary, which will be celebrated this weekend.

However, instead of receiving a share of the prize pool, an error caused every participant to be given a flat $5,000. The total number of accounts that received the prize was 353, leading to a total of $1,765,000 being paid out.

In a gesture of goodwill (and perhaps reflecting the difficulty of lodging potentially hundreds of legal actions) Hard Rock has now announced that despite the clear error, the affected users will be allowed to keep their money.

Players delighted

Brandy Lee Brown-Weikel, one lucky winner, said: “I’ve been playing it for a while now, and on a good night, I usually win like $10 or $15. Nothing crazy, but it’s fun and I look forward to it every week.”

“You didn’t have to do that, and most companies wouldn’t have. But you stood by it, did the right thing, and showed a ton of integrity.”

Matt Primeaux, Hard Rock Bet’s Executive Managing Director & President, stated that the company was quickly aware of the error and “responded quickly and deliberately.”

Hard Rock Bet wants to put our customers first wherever possible, not just when it’s convenient.”

“The awards stand. While others may have tried to claw back the $5,000 awards – Hard Rock Bet wants to put our customers first wherever possible, not just when it’s convenient.”

“Hard Rock Bet Casino is determined to provide our players with a simple, fair, and transparent entertainment experience – not one filled with terms and conditions, asterisks, and promotions that can never fully be won.”

The post Hard Rock Bet Mistakenly Pays Out $1.76m to Trivia Game Players appeared first on Vegas Slots Online News.

Write a Comment

Your email address will not be published.